Your phone rings, and the Caller ID displays a number that looks legitimate. It might begin with 1-800, or list the name of a government agency, or simply say “Washington DC”. You answer the call, and a representative from Social Security informs you that there is an urgent problem with your benefits. You can fix the problem now, and avoid months of trouble. They just need to verify some personal information first, or process a payment from you.
Wait! As scary as this call might appear, it is not Social Security. It is a con artist, attempting to trick you out of money, or important information that can be used to steal your identity. If you receive one of these calls, hang up the phone immediately, and report it to Social Security’s fraud hotline (1-800-269-0271).
Con artists often target retirees, because they understand the power of anxiety and fear. They know that you might feel anxious about living on a fixed income, and that you fear something happening to your benefits. They use those fears against us, by creating high-pressure situations in which we are asked to make quick decisions. That’s why they call and demand payment or information right away, and threaten a loss of your benefits.
Here are some facts that you need to know: Social Security never contacts beneficiaries by phone. In the event that there is a problem with your benefits (which is rare), they will send a letter in the mail. This letter will detail the problem, offer you the opportunity to obtain more information, and give clear instructions on what you should do next. Social Security does not use high-pressure calls to force you into action right away.
If you ever feel concerned about the status of your benefits, visit your local Social Security office. Or, call them yourself, and you will be certain that you are talking to a real representative. This person can check the status of your account, and reassure you that nothing is wrong.
